AI Usage Policy
Spinfluence Pty Ltd (trading as Spin) Last updated: 25 September 2026
We sell AI enablement. It would be strange if we didn't use AI ourselves, and stranger if we weren't clear about how. This policy explains how we use AI at Spin, the rules we work to, and where the lines are. We hold ourselves to the same standard we build for clients.
The short version
AI multiplies our team. It doesn't replace their judgement. Everything that carries the Spin name or a client's name is reviewed, shaped and signed off by a person. Client data only goes into approved, business-grade tools. And when you work with us, this policy is your standing disclosure: AI is part of how we work, humans are accountable for all of it.
Our principles
A person is always accountable. AI drafts, suggests, summarises and accelerates. A human decides. Every deliverable has a named owner on our team, and "the AI did it" is not a sentence you'll ever hear from us.
We're transparent about it. We use AI across strategy, content, design, development and operations. We don't hide that, and this page exists so you never have to ask twice.
Client data is protected. Client information only enters tools on our approved list, on business-grade accounts with contractual protections. We don't use your data to train public AI models, and we don't paste confidential client material into consumer AI tools. This works alongside our Privacy Policy.
Quality is the bar, not speed. AI raises our output. It doesn't lower our standard. If AI-assisted work isn't better than what we'd produce without it, it doesn't ship.
How we use AI
Day to day, AI helps us research markets and audiences, draft and refine copy, assist with code, analyse data, summarise meetings and documents, and automate workflows inside HubSpot. It's woven through the work rather than bolted on, which is exactly what we recommend to clients.
AI agents and automation
We build and run AI agents and automated workflows, for ourselves and for clients. The rule is simple: nothing client-facing happens without human sign-off. An agent can prepare, draft, sort and stage; a person approves before anything reaches a customer, a contact record that matters, or the public. Where an automation runs on your account, it runs to a scope we've agreed with you.
What we don't do
We don't put confidential client information into unapproved tools. We don't publish AI output without human review. We don't use AI to impersonate real people, fabricate testimonials, reviews or results, or generate misleading content. We don't let an autonomous workflow make commitments on a client's behalf. And we don't bill you for work a machine did as if a person did it; AI efficiency shows up in what we deliver, not padding on an invoice.
Meeting recordings and summaries
Where we record or AI-summarise meetings, participants know. Summaries are checked by someone who was in the room before they're shared beyond it.
AI-assisted code
Our developers use AI coding tools to move faster. All AI-assisted code is reviewed by a developer before it's deployed, tested to the same standard as anything hand-written, and never given access to production credentials during generation.
Our approved tools
We keep a deliberate, short list. Every tool on it is used on business-grade terms:
| Tool | What we use it for |
|---|---|
| HubSpot | CRM, marketing automation, AI features inside client portals |
| Claude / Anthropic | Research, planning, drafting, analysis, agents |
| Grammarly | Writing quality and consistency |
| GitHub Copilot | AI-assisted development |
| Cursor | AI-assisted development |
| Notion AI | Internal documentation and knowledge |
| Figma AI | Design workflow acceleration |
Tools are added only after we've reviewed their data handling, and this page is updated when the list changes.
Training and review
Everyone at Spin is trained on this policy and on using these tools well, because the gap between casual AI use and skilled AI use is enormous, and our clients pay for the skilled kind. We review this policy and the tool list regularly, because this field doesn't sit still and neither do we.
Questions
If you want to know how AI touches your account specifically, ask us. Straight answers, no mystique: grow@spinfluence.com.au.