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The Spin Cycle

Growth doesn't hold still long enough for anyone to master all of it. So we don't pretend to.

The Spin Cycle is where we think out loud: what's working, what's changing, and what we'd do about it.


Agent Experience

5 min read

Your Next Customer Might Not Be Human

Last night, while your analytics slept, something visited your website. It read forty pages in a few seconds. It looked for your price and found a toggle it couldn't ...